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  • Stephanie Collins
Jul. 11, 2023
Spa KPIs – What Should Spa Managers Measure?
KPIs or Key Performance Indicators, help spa management track their performance, identify areas for improvement and make data-driven decisions to enhance guest satisfaction and financial success. […]
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May. 5, 2023
How Do We Segment Luxury Spa Customers?
When we are segmenting our consumer profiles, we do so based on the preferences, needs and motivations. The same applies to spa goers or guests. Knowing […]
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Apr. 10, 2020
Spa Life After Corona
Is it Game Over?   At the start of this year, my focus was on Brexit and what implications it would have for the beauty and […]
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